Delivery Information

1. Delivery methods

Goods ordered from the UAB “Addmore” online store may be:

delivered by courier or another delivery method offered during checkout;
delivered to a selected collection point where this option is available;
collected free of charge from a UAB “Addmore” store or another collection location displayed during checkout.

Available delivery methods for each order are shown during checkout.

2. Delivery costs

Delivery costs may depend on:

shipment weight and dimensions;
order value;
selected delivery method;
delivery destination;
special transportation requirements applicable to a particular product.

The final delivery charge applicable to the order is displayed before the order is confirmed.

An additional charge may apply for deliveries to the Curonian Spit or other special delivery areas, provided that the customer is informed of the charge before confirming the order.

Collection from a UAB “Addmore” store is free of charge where this option is offered, unless clearly stated otherwise for the particular order.

3. Delivery times

The estimated delivery time may be displayed on the product page, in the shopping cart or during checkout.

Delivery times may depend on:

product availability in the UAB “Addmore” warehouse;
availability at a supplier's warehouse;
the selected delivery method and destination;
payment confirmation where advance payment is required;
objective logistics circumstances or other circumstances reasonably beyond the Seller's control.

Products ordered from a supplier's warehouse may require more time to deliver than products held in the UAB “Addmore” warehouse.

Where a specific delivery period has been agreed with the consumer, the period stated for the relevant order applies. Where no delivery period has been agreed, goods are delivered within the period required by applicable law.

4. Order processing and notifications

Where advance payment is required, processing of the order may begin after payment has been received or confirmed.

Important order and delivery updates may be provided by:

email;
SMS;
telephone;
the customer's account;
the carrier's shipment-tracking system.

The customer is responsible for ensuring that the telephone number, email address, delivery address and recipient details provided with the order are accurate.

5. Delivery to another person

An order may be delivered to another person if the recipient's correct details are provided when placing the order.

The purchaser is responsible for providing accurate recipient information required for delivery.

Where another person collects an order from a store, they may be asked to provide order information and, where reasonably necessary to identify or safely release the order, an identity document.

6. Store collection

When store collection is selected, please collect the goods only after receiving confirmation that the order is ready for collection.

When collecting an order, you may be asked to:

provide the order number;
provide other information identifying the order;
where reasonably necessary, present an identity document.

The collection location and other relevant information are provided during checkout or in the ready-for-collection notification.

Where a prepared order is not collected, further storage, redelivery or order status may be agreed with the customer individually.

7. Receiving a shipment

Upon delivery, we recommend checking:

the external condition of the packaging;
for visible transportation damage;
the number of parcels or items received;
whether the correct goods have been delivered.

If visible damage is found, we recommend recording it at the time of delivery and, where possible, notifying both the carrier and UAB “Addmore”.

If an incorrect, damaged or incomplete product is received, please contact us as soon as possible and provide the order number and, where possible, photographs of the product, damage and packaging.

Failure to inspect a shipment at the moment of delivery does not in itself remove any statutory consumer rights.

8. Additional delivery services

Where a carry-in, upstairs delivery or another additional delivery service is offered for a particular order, it may be ordered separately and may be subject to an additional charge.

Availability, conditions and pricing of such services are displayed during checkout or agreed with the customer before the service is provided.