Frequently asked questions

You can collect your order from our store free of charge. If you choose home delivery, the delivery fee will depend on the weight of the shipment. An additional fee applies to deliveries to the Curonian Spit.

Yes. In the order form, specify the delivery address and the name of the recipient.

An estimated delivery time is provided for each product available to order, as delivery times may vary depending on the product’s location.

If the product is available in our local warehouse, it can usually be delivered the next business day. If it is located at another branch or warehouse, the delivery time will depend on where the product is stored.

Order processing begins once we receive confirmation of your payment. You will be kept informed about the progress of your order by email or telephone.

Our official opening hours are available at https://www.fotoaparatas.eu/kontaktai, although our team usually starts working from 9:00. Online purchases can, of course, be made at any time.

Our online store is open 24 hours a day, so you can browse and purchase products whenever it is most convenient for you. Should you require assistance, our customer service team will be happy to answer your questions during the following hours:

Monday–Friday: 10:00–19:00
Saturday: 10:00–14:00

UAB Addmore
Taikos pr. 17, LT-91140 Klaipėda, Lithuania

Company code: 305025925
VAT number: LT100012296914
Bank account: LT63 7044 0600 0827 3355
Bank: SEB Bank
Tel. +370 604 01010

DSLR CAMERA REPAIRS:

• We repair DSLR cameras from leading manufacturers, including CANON, NIKON, PENTAX and SONY.

• We also provide camera sensor cleaning services.

LENS REPAIRS AND MAINTENANCE:

• We repair a wide range of lens faults, including lenses that have been dropped, broken or otherwise damaged.

To rent the podcast studio, please email us at [email protected] or call:

+370 604 43972
+370 46 246444

Yes, it does. We usually fulfil 95% of orders either earlier than expected or on time. However, during periods of high order volume, product deliveries may be delayed.

DIGITAL CAMERA REPAIRS:

• Repair and maintenance of CANON, NIKON, FUJIFILM, PANASONIC, PENTAX, SONY, CASIO and other leading camera brands.

• An initial assessment of the fault is carried out on-site after inspecting the camera.

Please contact us, and we will find the best way to assist you and order the products you need.

Please email us at [email protected] or call +370 604 01010.

Products become available in our online store when we have them in stock. We can recommend a suitable alternative, or you can monitor Fotoaparatas.eu for availability updates.

For assistance, please contact us:

+370 604 43972
+370 46 246444

Please email us at [email protected], and we will update the product description as soon as possible.

If the delivery time shown next to a product is 0–2 business days, this means that the product is in stock at our warehouse.

If you see an available quantity together with a delivery time such as 1–3 business days, 4–8 business days, or similar, this means that the product will be supplied directly from our supplier’s warehouse. Once you place your order, we will order the product specifically for you.

We always aim to fulfil every order as quickly as possible, and in many cases delivery is completed sooner than the estimated timeframe.

No. The gift voucher cannot be exchanged for cash either.

6 months from the date of purchase.

The gift voucher is valid in both our physical stores and online store.

At the time of purchase or before the product has been received.

You may cancel the service agreement by notifying the Service Contact Centre (SKC) or by returning the original agreement to the seller within 30 days of the purchase date.

The warranty service payment agreement cannot be cancelled once more than 30 days have passed since the date of purchase.

The extended warranty does not cover any loss or damage resulting from the following:

• a missing or mismatched serial number;

• incorrect connection of components;

• unauthorised repairs or modifications;

• use of an unsuitable power supply;

• dropping the product;

• damage to the product casing;

• abuse or improper use;

• any other mechanical damage.

An extended warranty helps protect your investment by covering product repairs and the replacement of spare parts free of charge.

If, during the warranty period, an authorised service centre determines that the product has become irreparably defective due to a manufacturing fault, it will issue a written confirmation. By presenting this confirmation together with your proof of purchase at our store, you may request either a replacement with an identical product or a refund of the amount paid.

How can I rent equipment?

You can rent equipment through the Fotoaparatas.eu website or contact us directly:

Email: [email protected]
Tel. +370 604 01010

Should you have any questions, our specialists will advise you on the equipment you need and help you choose the most suitable rental option.

Yes, we do. We rent photography equipment, calibration devices, photo and video accessories, and other related products.

A detailed list of available rental equipment and prices can be found here:
https://www.fotoaparatas.eu

The stated timeframes are approximate. If the product is repaired in Lithuania, the process may take from a couple of weeks up to 1.5–2 months. If the product is sent abroad for repair, the process may take approximately 3–4 months.

The warranty does not apply:

• to products with mechanical damage or signs of tampering or disassembly;

• to products used for purposes other than those intended;

• to products whose faults were caused by the customer;

• to products with damaged serial number labels;

• to products repaired by a service centre not authorised by the manufacturer;

• when the fault is caused by environmental factors, such as storms or rain, force majeure events, such as fire or flooding, or accidental external factors, such as power surges;

• when the fault is caused by liquids, foreign objects or other substances entering the device;

• if the customer fails to provide proof of purchase, such as an invoice, receipt or instalment agreement;

• to faults caused by the use of non-original accessories;

• to parts subject to normal wear and tear, such as cables, connectors, batteries and mounts;

• to information or data stored on storage media;

• to operating systems or other software.

Yes. You will need to provide proof of purchase, such as a receipt, invoice, or instalment agreement received when purchasing the product.

Under the laws applicable in the Republic of Lithuania, all consumer goods purchased by private individuals are covered by a 24-month warranty, unless otherwise stated in the product description.

For legal entities and businesses, the warranty period applies, or may not apply, in accordance with the warranty terms set by the manufacturer.

Within 10 days.

Refunds are usually processed within 3 business days, provided that the order details are correct. Otherwise, the refund may take up to 10 business days. In such cases, we will contact you to verify or correct the required information.

The product must be undamaged, in its original intact packaging, and must retain its resale condition. It must be clean, include all labels, have any protective film still attached, and contain all accessories included in the original package.

The product must be returned no later than 14 days after receipt. In the event of a return, the customer is responsible for the shipping costs.

You must also submit a free-form withdrawal request stating the reason for the return.

Refunds are usually processed within 3 business days, provided that the order details are correct. Otherwise, the refund may take up to 10 business days. In such cases, we will contact you to confirm or correct the required information.

You can check your order’s shipping status in the confirmation email. Look for the “View order status” link. Clicking it will take you to the page showing the current status of your order.

If you placed your order as a guest without creating an account, please contact our customer service team to check its status:

+370 604 01010
[email protected]

Please contact our customer service team at [email protected] or +370 604 01010. They will provide you with all the necessary information.

Please contact the order manager, provide your order number, and attach photos of the product you received.

Contact details:

[email protected]
+370 604 01010

Refunds are usually processed within 3 business days, provided that the information in the order is correct. Otherwise, the refund may take up to 10 business days. In such cases, we will contact you to verify or correct the required information.

The estimated delivery date will be provided once your order has been placed. You will receive confirmation by SMS and email. However, please visit the store to collect your order only after receiving a notification that it is ready for collection. We will hold your order for 30 days.

**Can I add more items to an order that has already been placed?**

No. You will need to place a new order.

This may have occurred due to an applied shipping or administration fee.

You can pay using the method most convenient for you:

* Cash
* Online banking
* Payment card
* Bank transfer
* Instalment payments

At the final stage of the checkout process, the system will display all available payment methods.

Contact us by phone at +370 604 01010 or by email at [[email protected]](mailto:[email protected]).

Disputes arising from contractual obligations under online sales or service agreements between a consumer habitually residing in the European Union and a trader established in the European Union may be submitted through the Online Dispute Resolution (ODR) platform.

The ODR platform provides a simple, effective, fast, impartial, transparent and inexpensive way to resolve disputes arising from online transactions without going to court, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes.

You may submit a request or complaint regarding a product purchased from our online store to the State Consumer Rights Protection Authority:

Vilniaus g. 25, Vilnius
Email: [[email protected]](mailto:[email protected])
Tel. +370 5 262 6751
[www.vvtat.lt](http://www.vvtat.lt)

Alternatively, you may complete the complaint form on the ODR platform:
http://ec.europa.eu/odr/

Fotoaparatas.eu provides warranty repairs during the applicable warranty period. In the event of a product fault, please contact our customer service team.

You may also visit whichever location is more convenient for you:

Taikos pr. 17, Klaipėda
Birželio 23-iosios g. 23G, Kaunas

For more information:

[email protected]
+370 604 01010

A selection of our products is available to view and purchase at our physical stores in Klaipėda, Taikos pr. 17, and Kaunas, Birželio 23-iosios g. 23G. Our stores stock the most popular products, which account for approximately 20–30% of our full product range.

**Store opening hours**

**KLAIPĖDA**
Taikos pr. 17

Monday–Friday: 10:00–19:00
Saturday: 10:00–14:00
Sunday: Closed
Lunch break: 14:00–15:00
Tel. +370 679 17205

**KAUNAS**
Birželio 23-iosios g. 23G

Monday–Friday: 09:00–18:00
Saturday–Sunday: Closed
Lunch break: 14:00–15:00
Tel. +370 674 59488

You can pay for your order using:

• Cash

• Online banking

• Payment card

• Bank transfer

• Instalment payments through Inbank

All available payment methods will be displayed at the final stage of the checkout process. Simply select the option you prefer.

Products from Fotoaparatas.eu can be ordered online or purchased at our physical store. Online orders are accepted 24 hours a day and processing begins no later than the day following submission of the order.

Orders placed by registered users are processed as a priority. The details of unregistered and new customers may be verified by phone or email.